Client-Centric Solutions

Learn how our Client Services team delivers White Glove Service to ensure a seamless and successful engagement, from kick-off to close.

When it comes to data consulting, our people are working directly with the client’s people. The communication between those parties can make or break an engagement, and communication is where we thrive.

Our Approach to White Glove Service 

White Glove Service is a pattern of decisions and practices by organizations that routinely and consistently make this exquisite level of customer care possible. It is an intentional and consistent pattern of decisions and practices put in place by organizations to provide the highest caliber of care and attention, tailored specifically to each client.

  • Creating memorable moments for the client 

  • Celebrating client successes 

  • Surprising and delighting clients in creative ways  

  • Treating clients with respect and following through on what you say you will do 

  • Responding quickly and helpfully for the duration of the engagement and beyond 

  • Candor and honesty 

  • Learning from shortfalls 

Our B2B Strategy? H2H

At Continuus, we treat our clients and employees as humans first and believe that if we do right them, everything else will fall into place. Our culture and guiding principles support this philosophy, and our Client Services and Consultant teams act as the conductors extending these ideologies to our clients and partners. The benefits we provide our consultants as full-time employees of Continuus enable them to bring their best selves to work and, in turn, provide the best service to our clients. 

We strive to provide meticulous White Glove Service to every client, regardless of the stage or size of the engagement. We have a process, we stick to it, we tailor it to the specific client, and we do what we said we'd do. Bringing that experience to life and winning the trust of our clients starts with empathy, respect, candor, authenticity, and communication.

White Glove Service, but Not Afraid to Get into the Weeds 

Our Client Services team goes above and beyond to understand the nitty gritty details and technical nuances of every project our consultants are involved in. This allows us to provide actionable feedback to our leadership, the clients, and the consultants to move projects forward efficiently and effectively. 

Tunnel-vision is the toxicity that can cause consulting engagements to fail. We examine more than the “what” we were hired to do; we work to fully understand the “why.” After all, data projects that don’t align with the goals of the business are ultimately useless.  

We can help identify and better understand current data goals and existing strategy effort(s), assist in formulating a new roadmap or reevaluate an existing one, and will also provide professional experience and industry best practices when implementing the data strategy to meet desired data objectives. Learn more about our Data Strategy and Governance services.

The Right Amount (and Right Kind) of Communication  

As a boutique consulting firm, we make it our priority to touch base regularly with our clients throughout a project lifecycle, from kick-off to completion. By doing this, we can proactively overcome potential obstacles and ensure the needs and expectations of the organization are being met every step of the way. We also conduct quarterly business meetings to maintain a holistic view of the client’s data lifecycle and technology environment. When you work with large consulting firms, you miss out on that personalized communication that is proven to drive a project to success. 

Our Client Services team also maintains consistent contact with our consultants to prevent any communication gaps and proactively identify issues so they can be resolved and keep the project on track.

When One Project Closes, Our Door Stays Open 

Our mission is to enrich the lives of those we work with through data. We don’t throw our consultants into the ring to check a couple of boxes and then check out. We encourage them to learn the ins and outs of the client and set their teams up for continued success, we empower them to identify other opportunities to provide value and make our clients' lives easier while driving the business forward.  

Continuus Technologies is still serving its very first client, a testament to our foundation of ongoing partnerships rather than one-and-done projects. When an engagement ends, we are never more than a call away. 

When it comes down to it, we know you could go elsewhere for your data needs, and we place a tremendous amount of emphasis on providing White Glove Service to set us apart from the rest.